In regular course we take all kind of support queries from customers through our contact-us page and emails and we are committed to resolve this query within 2 to 3 hours on our working hours and 6 to 7 hours on non working hours. We try to maintain this level of customer service commitment but inspite of that If you are not satisfied with the solutions provided by our support staff or not provided any support in given time then you can escalate the issue further to our Customer Care Executive with all relevant details at with full details of your support request.
If you still reamin unsatisfied then our customer care department will provide you the email or website url of respective registries or offices to go further on this issues.